Privacy Policy

Account Information:

• Phone number (for account creation and authentication via OTP)
• User ID (automatically generated)
• Profile information (if you choose to add a profile photo or bio)

Payment Information:

• Payment transaction details for purchasing coins
• Billing information (processed securely through third-party payment processors)
• Purchase history and coin balance

User-Generated Content:

• Feedback and ratings you provide for listeners
• Comments and reviews
• Support inquiries and communications

Usage Data:

• Call session metadata (duration, start/end time, call type)
• Listener interactions and preferences
• App features and screens you access
• In-app actions and user interactions

Device Information:

• Device type, model, and operating system version
• Unique device identifiers
• Mobile network information
• IP address and general location (country/region)
• Browser type and language preferences

Technical Data:

• Log files and error reports
• Performance metrics and crash data
• Network connection quality during calls

Important Notice: We use 100ms SDK by Agora for audio and video calling services. Please note:

• We DO NOT record your audio or video calls
• We DO NOT store the content of your conversations
• Calls are transmitted in real-time between users through encrypted channels
• We only collect metadata about calls (duration, time, participants) for service functionality and billing
• The 100ms/Agora SDK may process audio/video data for call transmission but does not permanently store conversation content

We use the collected information for the following purposes:

Service Delivery:

• Create and manage your user account
• Authenticate users via OTP verification
• Facilitate audio and video calls between users and listeners
• Process payments and manage your coin balance
• Match you with available listeners
• Display listener profiles and availability status

Service Improvement:

• Analyze usage patterns to improve app functionality
• Troubleshoot technical issues and bugs
• Develop new features and enhance user experience
• Monitor call quality and connection stability

Communications:

• Send transactional notifications (call updates, payment confirmations)
• Provide customer support and respond to inquiries
• Send important service announcements and policy updates
• Notify you about promotions and new features (with your consent)

Safety and Security:

• Detect and prevent fraudulent activities
• Enforce our Terms of Service and Community Guidelines
• Protect against abuse, harassment, and illegal activities
• Maintain platform security and integrity

Legal Compliance:

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Maintain business records and transaction history

We may share your information in the following circumstances:

Service Providers and Partners:

• 100ms/Agora SDK: For real-time audio/video calling infrastructure
• Payment Processors: For secure payment processing (Razorpay, Stripe, etc.)
• Cloud Services: For hosting and data storage (PostgreSQL database)
• Analytics Providers: For understanding app usage and performance

Note: These third parties are bound by confidentiality agreements and are prohibited from using your data for their own purposes.

With Other Users:

• Your feedback and ratings are visible to listeners
• Call session history may be visible to both parties
• Profile information you choose to make public

Legal Requirements:

• When required by law, legal process, or government request
• To enforce our Terms of Service or protect our rights
• To prevent fraud, security issues, or technical problems
• To protect the safety of our users or the public

Business Transfers:

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

With Your Consent:

We may share information with third parties when you explicitly consent to such sharing.

Retention Period:

• Account information: Retained while your account is active
• Transaction history: Retained for 7 years for legal and accounting purposes
• Call metadata: Retained for 90 days for service improvement
• Support communications: Retained for 2 years
• Device logs and analytics: Retained for 12 months

Account Deletion:

When you delete your account through the app settings:

• Your phone number is anonymized (replaced with "DEL_[userId]")
• Your deletion is marked with a timestamp
• Your coin balance is set to zero
• Transaction history is preserved for compliance purposes
• Call session records are preserved in anonymized form
• Personal identifiable information (PII) is removed or anonymized

Note: This is a soft delete approach. While your PII is anonymized, historical transaction data is preserved for legal compliance (tax, fraud prevention, etc.). If you require complete data deletion, please contact us at talksy777@gmail.com, and we will process your request in accordance with applicable data protection laws.

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers uses HTTPS/TLS encryption
• Secure Storage: Personal data is stored in secure, access-controlled databases
• Authentication: OTP-based authentication protects account access
• Payment Security: Payment data is processed through PCI-DSS compliant payment processors
• Access Controls: Strict internal access controls limit who can access user data
• Regular Audits: We conduct security reviews and updates regularly

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

Access and Portability:

• Request a copy of your personal data
• Access your account information and transaction history within the app
• Request data in a portable format

Correction and Update:

• Update your phone number and profile information
• Correct inaccurate or incomplete data

Deletion:

• Delete your account at any time through app settings
• Request complete data deletion (subject to legal retention requirements)

Opt-Out Rights:

• Opt out of promotional communications (transactional messages still required)
• Disable certain data collection features
• Manage notification preferences in app settings

Withdraw Consent:

Where we rely on your consent to process data, you may withdraw consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

To exercise your rights, please contact us at talksy777@gmail.com. We will respond to requests within 30 days.

Talksy is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at talksy777@gmail.com, and we will delete such information.

By using our Services, you represent that you are at least 18 years old or have obtained parental consent if required in your jurisdiction.

Your information may be transferred to and maintained on servers located outside of your country, state, or jurisdiction where data protection laws may differ. By using our Services, you consent to the transfer of your information to India and other countries where we operate.

We take appropriate safeguards to ensure your data remains protected in accordance with this Privacy Policy, regardless of where it is processed.

Third-Party Services We Use:

• 100ms SDK (Agora): For audio/video calling - Privacy Policy
• Payment Processors: For handling transactions securely
• Cloud Hosting: For app infrastructure and data storage

Our Services may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

We use cookies and similar tracking technologies to enhance your experience:

• Session Cookies: To maintain your login session
• Analytics Cookies: To understand app usage and performance
• Preference Cookies: To remember your settings

You can manage cookie preferences through your device settings, but disabling cookies may limit certain app functionality.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your CCPA rights

To exercise these rights, contact us at talksy777@gmail.com.

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

• Contract: Processing necessary to provide Services you requested
• Consent: Where you have given explicit consent
• Legitimate Interest: For fraud prevention, security, and service improvement
• Legal Obligation: To comply with laws and regulations

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy in the app with a new "Last Updated" date
• Sending a notification through the app or email
• Requiring you to accept the updated policy before continuing to use Services

Your continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: